Privacy Policy

Welcome to the Privacy Policy of Dubzig Investments (Private) Limited ("Dubzig", "we", "our" or "us"), an IT solutions provider in Zimbabwe. We respect your privacy and are committed to protecting your personal data.

This policy explains how we collect, use, disclose and safeguard your information when you visit our website, use our services, or interact with us. By using our services you acknowledge that you have read and understood this policy.

Information you provide

• Identity data: full name, username, job title, company name.
• Contact data: email address, phone number, physical and billing address.
• Financial data: payment details, billing information, transaction history.
• Technical data: IP address, browser type, device information, operating system.

Collected automatically

• Usage data about how you use our website and services.
• Log data such as access times, pages viewed and IP address.
• Location data based on your IP address.

From third parties

We may receive information from analytics providers, payment partners, social platforms and publicly available sources.

• Service provision: operate and maintain services, process transactions, manage accounts, provide support and send service updates.
• Service improvement: analyze usage, improve functionality, develop new products and test features.
• Marketing & communications: send offers and newsletters (with your consent) and personalize content.
• Legal & security: comply with the law, prevent fraud, enforce our terms and protect our systems.

• Contractual necessity — to provide the services you request.
• Consent — where you have given explicit consent.
• Legitimate interest — to improve services, prevent fraud and ensure security.
• Legal obligation — to comply with applicable laws and regulations.

We do not sell your personal information. We may share data with:

• Service providers (hosting, payment processing, analytics, support).
• Business partners needed to deliver our services.
• Legal authorities when required by law, court order or government request.
• Business transfers in connection with a merger, acquisition or sale of assets.
• With your consent, when you explicitly authorize sharing.

All third parties must maintain appropriate security measures and use your data only as we specify.

We use cookies and similar technologies to enhance your experience:

• Essential cookies for functionality, security and session management.
• Analytics cookies to understand how visitors use the site.
• Preference cookies to remember your settings.
• Marketing cookies to deliver relevant ads and track campaigns.

You can control cookies through your browser settings; disabling them may affect functionality.

We implement appropriate technical and organizational measures, including SSL/TLS encryption, restricted access controls, secure storage, multi-factor authentication, regular security updates and 24/7 monitoring.

No method of transmission over the Internet is 100% secure; while we strive to protect your data, we cannot guarantee absolute security.

• Account data: kept while your account is active and for a reasonable period afterward.
• Transaction records: retained for 7 years for accounting and legal compliance.
• Marketing data: kept until you withdraw consent or unsubscribe.
• Technical logs: typically retained for 90 days unless needed for security investigations.

Depending on your location, you may have the right to access, rectify, erase, restrict or object to processing, data portability, and to withdraw consent or lodge a complaint with a supervisory authority.

To exercise your rights, contact us at privacy@dubzig.co.zw. We aim to respond within 30 days.

Your information may be transferred to and processed in countries other than Zimbabwe. Where we transfer data internationally, we use appropriate safeguards such as standard contractual clauses, data processing agreements and adequate security measures.

Our services are not intended for children under 18, and we do not knowingly collect their data. If you believe we have collected information from a child under 18, contact us at privacy@dubzig.co.zw and we will delete it promptly.

Our website may link to third-party sites we do not operate. We are not responsible for their privacy practices and encourage you to review their policies. This policy applies only to information collected by Dubzig Investments.

With your consent we may send marketing communications. You can opt out at any time:

• Click "unsubscribe" in any marketing email.
• Reply "STOP" to any marketing text message.
• Update preferences in your account, or email marketing@dubzig.co.zw.

Even if you opt out of marketing, we may still send service-related notifications.

We may update this policy to reflect changes in our practices or for legal reasons. We will update the "Last updated" date and, for material changes, provide prominent notice. Continued use of our services after changes constitutes acceptance.

Dubzig Investments (Private) Limited

• 144 Unity N Extension Seke, Chitungwiza, Zimbabwe
• 25183 Hunyani, Chinhoyi, Zimbabwe
• Phone: +263 78 544 7337
• Privacy: privacy@dubzig.co.zw · General: info@dubzig.co.zw