Privacy Policy & Data Protection
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Your Privacy Matters
We are committed to protecting your personal information and your right to privacy.
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Effective Date:
1. INTRODUCTION
Welcome to the Privacy Policy of Dubzig Investments (Private) Limited ("Dubzig," "we," "our," or "us"), a leading IT solutions provider in Zimbabwe.
At Dubzig, we respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our services, or interact with us.
If you have any questions or concerns about our policy or practices regarding your personal data, please contact us using the information provided in Section 15.
2. INFORMATION WE COLLECT
We collect various types of information in connection with the services we provide:
2.1 Personal Information You Provide
Identity Data
- Full name
- Username or unique identifier
- Job title
- Company name
Contact Data
- Email address
- Phone number
- Physical address
- Billing address
Financial Data
- Payment card details
- Bank account information
- Billing information
- Transaction history
Technical Data
- IP address
- Browser type and version
- Device information
- Operating system
2.2 Information Automatically Collected
When you visit our website or use our services, we automatically collect:
- Usage Data: Information about how you use our website, products, and services
- Device Data: Hardware model, operating system, unique device identifiers
- Log Data: Server logs, access times, pages viewed, IP address
- Location Data: General geographic location based on IP address
2.3 Information from Third Parties
We may receive information about you from:
- Analytics providers (e.g., Google Analytics)
- Payment processing partners
- Social media platforms (if you connect your account)
- Advertising networks
- Publicly available sources
3. HOW WE USE YOUR INFORMATION
We use the information we collect for the following purposes:
- Provide, operate, and maintain our services
- Process transactions and send transaction notifications
- Manage user accounts and authentication
- Provide customer support and respond to inquiries
- Send service-related announcements and updates
- Analyze usage patterns and trends
- Improve website functionality and user experience
- Develop new products and services
- Conduct research and analytics
- Test new features and functionality
- Send promotional materials and offers (with your consent)
- Personalize advertising and content
- Conduct surveys and questionnaires
- Send newsletters and marketing communications
- Manage marketing campaigns
- Comply with legal obligations and regulations
- Protect against fraud and security threats
- Enforce our terms and conditions
- Resolve disputes and prevent abuse
- Maintain security and integrity of our systems
4. LEGAL BASIS FOR PROCESSING
We process your personal data based on the following legal grounds:
| Legal Basis | Purpose |
|---|---|
| Contractual Necessity | To provide services you've requested and fulfill our contractual obligations |
| Consent | Where you have given explicit consent for specific processing activities |
| Legitimate Interest | To improve our services, prevent fraud, and ensure security |
| Legal Obligation | To comply with applicable laws, regulations, and legal processes |
7. DATA SECURITY
We implement appropriate technical and organizational measures to protect your personal information:
Encryption
SSL/TLS encryption for data transmission
Access Controls
Restricted access to authorized personnel only
Secure Storage
Data stored on secure, monitored servers
Authentication
Multi-factor authentication for accounts
Regular Updates
Security patches and system updates
Monitoring
24/7 security monitoring and threat detection
8. DATA RETENTION
We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy:
- Account Data: Retained while your account is active and for a reasonable period afterward
- Transaction Records: Retained for 7 years for accounting and legal compliance
- Marketing Data: Retained until you withdraw consent or unsubscribe
- Technical Logs: Typically retained for 90 days unless required for security investigations
When data is no longer needed, we securely delete or anonymize it.
9. YOUR RIGHTS AND CHOICES
Depending on your location, you may have the following rights regarding your personal data:
Right to Access
Request a copy of the personal data we hold about you
Right to Rectification
Request correction of inaccurate or incomplete data
Right to Erasure
Request deletion of your personal data ("right to be forgotten")
Right to Restrict Processing
Request limitation on how we use your data
Right to Data Portability
Receive your data in a structured, machine-readable format
Right to Object
Object to processing based on legitimate interests
Right to Withdraw Consent
Withdraw consent at any time where processing is based on consent
Right to Complain
Lodge a complaint with a supervisory authority
10. INTERNATIONAL DATA TRANSFERS
Your information may be transferred to and processed in countries other than Zimbabwe, including countries that may have different data protection laws.
When we transfer data internationally, we ensure appropriate safeguards are in place:
- Standard contractual clauses approved by regulatory authorities
- Data processing agreements with third parties
- Adequate security measures and encryption
- Compliance with applicable data protection regulations
11. CHILDREN'S PRIVACY
We do not knowingly collect personal information from children under 18. If we become aware that we have collected personal data from a child under 18, we will take steps to delete such information promptly.
If you believe we have collected information from a child under 18, please contact us immediately at privacy@dubzig.co.zw.
12. THIRD-PARTY WEBSITES AND SERVICES
Our website may contain links to third-party websites, applications, or services that are not operated by us.
This Privacy Policy applies only to information collected by Dubzig Investments.
13. MARKETING COMMUNICATIONS
With your consent, we may send you marketing communications about our products, services, and promotions.
Opt-Out Options:
- Email: Click the "unsubscribe" link in any marketing email
- SMS: Reply "STOP" to any marketing text message
- Account Settings: Update your communication preferences in your account
- Contact Us: Email us at marketing@dubzig.co.zw
Note: Even if you opt out of marketing communications, we may still send you service-related notifications.
14. CHANGES TO THIS PRIVACY POLICY
We may update this Privacy Policy from time to time to reflect changes in our practices or for legal, operational, or regulatory reasons.
When we make changes:
- We will update the "Last Updated" date at the top of this policy
- For material changes, we will provide prominent notice on our website
- We may notify you via email if you have an account with us
- Continued use of our services after changes constitutes acceptance
We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.
15. CONTACT INFORMATION
If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:
Company Details
Dubzig Investments (Private) Limited
144 Unity N Extension Seke, Chitungwiza, Zimbabwe
25183 Hunyani, Chinhoyi, Zimbabwe
+263 78 544 7337
www.dubzig.co.zw
Your Privacy is Our Priority
By using our services, you acknowledge that you have read and understood this Privacy Policy and consent to the collection, use, and disclosure of your information as described herein.